Effective date: October 20, 2015
If you have any questions, please email us.
1. What information do you collect?
• your name, username, email address, and password
• information from Third Party Services that you explicitly give us access to
• your contact information, such as your phone number or email (depending on how you contact us)
• your credit card information (although we use a third party payment processor, as described below)
• billing address and shipping address, if you make purchases through the Services
• live chats, feedback and customer service phone calls
• sales/order history
We may also collect some of the following Non-Personal Information from you:
• IP address
• the type of browser software and operating system you are using
• the date and time you access our Services
• the website address, if any, that linked you to our Site
• the website address, if any, you leave our website and travel to
• search engine search terms and advertising clicks/actions
• survey responses to the extent you do not include Personal Information
• other non-personally identifiable traffic data
2. How we collect information
We may collect your information in the following ways:
When You Provide Us With Information to Make a Purchase
We make products we like in hopes you will find something you like, too. If you use our Services to make a purchase, we may request certain Personal Information from you to facilitate the transaction and get you the goods. This may include (i) contact information such as your name, email address, and shipping address, and (ii) size information and color preferences. We may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information). We store only a very limited portion of your credit card information, in a manner that is generally permitted by credit card issuers. Our payment processor stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Services, you give us consent to use and provide your financial information as we consider necessary to process the transaction.
Communications You Initiate with Us
If you contact us in person, by phone, email, instant message, social media, or by some other means (either through our Services or through Third Party Services), we may keep a record of your contact information and correspondence for reference and to improve our service. When we send you emails, we may track whether you open them to figure out how to deliver more relevant emails and improve our Services.
Information You Post
All information that you share about yourself on our social networks will be considered public information for the purposes of this policy. If you don’t want it to be public, please don’t post it.
Third Party Services
Some parts of our Services can be linked up with other accounts you have, such as your Facebook, Pinterest, Twitter, Instagram, or Google+ account ("Third Party Accounts"). If you link to Third Party Accounts from our Services, we may collect some information about your use of the Third Party Account. We will only be able to collect the information if you've authorized the Third Party Service to provide us with that information or if you've made the information public. Additionally, if you mention us through your Third Party Account, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Accounts. One thing we won't ever store is your Third Party Account password.
Information We Automatically Collect
Like most websites, our Services may incorporate technology such as "pixel tags", "web beacons", and "cookies" that allow us to track the actions of users of our Services. Pixel tags, web beacons and cookies collect Non-Personal Information.
Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail.
Cookies are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your hard drive once you leave a website.
Our website also uses third-party analytics vendors such as Google Analytics. For more information about how data is collected and processed in connection with the Google Analytics service please click here: www.google.com/policies/privacy/partners/.
3. How we use collected information
We primarily use the information we collect and store to enhance the Services and your experience. We do not rent or sell your Personal Information to anyone except in the case of a sale of the business. If we share your Personal Information, we do so only as described below.
We may use Personal Information to provide the Services to you. Some ways we may internally use your information include:
• to facilitate the sale and delivery of your purchases
• to contact you when necessary
• to customize, personalize and improve your experience with the Services
• to generate anonymous statistics to help us improve the customer experience
• to send you information and marketing materials about services and products available through our Services
• for our other internal business purposes
We may share or disclose aggregated Non-Personal Information on our Site, with service providers, and/or with other persons we conduct business with. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons and cookies we discussed above with similar data we collect from other visitors to help us improve our Services, but that aggregate, anonymous information cannot be linked back to you.
Opting Out. If you decide you don't want to receive email or other mail from us, you can select the "opt out" provision in our communications to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.
Affiliated Businesses We Do Not Control
We may work with other businesses from time to time. These affiliated businesses may sell items or provide promotions to you through the Services. We may also provide services or sell products jointly with the affiliated businesses. We will clearly show you when an affiliated business is associated with your transaction, and we will only share Personal Information with them that is related to your transaction.
Generally, we will not disclose your Personal Information to unaffiliated third parties. We may provide your Personal Information to our employees, contractors, agents, service providers and designees ("Agents") to enable them to perform certain services for us exclusively, including:
• order fulfillment
• payment processing
• website-related services such as web hosting and maintenance and website enhancements
• distribution of advertisements and other marketing materials on our behalf
Our Agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
If our business or assets are acquired, customer information is typically one of the business assets that would be transferred.
Protection of Us and Others
With Your Consent
Except as we've stated above, we will notify you before we share your Personal Information with any third parties, and you will be able to prevent the sharing of this information.
4. Information protection
We take the protection of your information very seriously. We utilize secure servers and only allow parties to access your Personal Information for permitted business purposes. Unfortunately, even though we use commercially reasonable efforts to protect your Personal Information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.
6. Access to personal information
Through your account settings, you may access, and, in some cases, edit or delete the following information you've provided to us:
• name and password
• mailing address
• billing address
• email address
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating your information, please contact us at firstname.lastname@example.org. If you are a California resident, you may also ask us for a notice identifying the categories of Personal Information we share with our affiliates and/or third parties for marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84). Please submit a written request to:
Fera International Corp.
3521 Challenger Street
Torrance, CA 90503